Shipping policy

Website: orvellolo.shop
Operator: Cargounica GmbH

Estimated Delivery

The usual delivery estimate is 3 to 12 days after dispatch.

This is an estimated timeframe rather than an unconditional guarantee. Actual delivery can vary according to destination, carrier performance, product availability, customs procedures, holidays, and other circumstances outside our reasonable control.

Checkout Information

The available delivery destination, shipping method, delivery estimate, and any applicable charge will be shown during checkout.

If no delivery method is available for a particular destination, the order may not be accepted for that destination.

Preparing an Order

Orders are prepared after payment authorization or confirmation. Products with different availability dates may be dispatched separately where operationally necessary.

If an item cannot be supplied after an order is placed, we will contact the customer regarding the available options.

Address Accuracy

Please check your delivery address carefully before completing payment. If the address is incomplete or incorrect, delivery may be delayed or unsuccessful.

Contact info@orvellolo.shop as soon as possible if an address correction is needed. A correction may not be possible after the parcel has been handed to the carrier.

Tracking and Delivery Updates

Where the selected carrier provides tracking, tracking information may be sent after dispatch. The availability and detail of tracking depend on the carrier and destination.

Late or Missing Delivery

If the order has not arrived within the applicable estimate, email info@orvellolo.shop and include the order number. We may investigate with the carrier and request confirmation of the delivery address.

Damaged Delivery

If a parcel appears visibly damaged, document the condition where possible and contact us promptly. Photographs of the packaging and goods may be requested.

Damaged or incorrect products are handled under applicable consumer law and our Return and Refund Policy.

Customs and Import Charges

Where an order is delivered across a customs border, import duties, taxes, brokerage charges, or clearance requirements may apply. Responsibility for such charges will depend on applicable law and the information presented at checkout.