Refund policy

Store: orvellolo.shop
Business operator: Cargounica GmbH
Address: Heideland 5, 24976 Handewitt, Germany
Managing Director: Kai-Uwe Carstens
Email: info@orvellolo.shop

Voluntary 30-Day Return Period

You may request a return within 30 calendar days from the date of delivery. This voluntary return period applies in addition to any mandatory statutory rights available to consumers.

To request a return, email info@orvellolo.shop with:

Your order number
The name and email address used for the order
The product you wish to return
The reason for the return
Photographs where the product is damaged, faulty, or not as ordered

A return is not considered authorized until we confirm the return instructions by email.

Return Eligibility

Products should be returned:

In unused and resalable condition
With original packaging and labels where reasonably possible
With all accessories, components, and documentation supplied with the order
Properly packed to prevent transport damage

You may inspect a product to the extent reasonably necessary to determine its nature, characteristics, and functionality. We may reduce a refund where the product has been handled beyond that extent and its value has consequently decreased.

Excluded Returns

The voluntary return period may not apply to:

Products produced according to customer specifications or clearly personalized
Sealed products that cannot be returned for health or hygiene reasons after opening
Products that have been irreversibly mixed with other items after delivery
Digital products or services fully performed with the required prior consent
Other products excluded by mandatory applicable law

These exclusions do not remove statutory warranty, conformity, or withdrawal rights where those rights apply.

Incorrect, Damaged, or Defective Products

If you receive an item that is incorrect, incomplete, damaged, or defective, contact us promptly at info@orvellolo.shop.

We may ask for photographs, packaging details, or other information needed to investigate the issue. Depending on the circumstances and applicable law, we may arrange a replacement, repair, price reduction, or refund.

Return Address

Unless different instructions are provided in writing, approved returns should be sent to:

Cargounica GmbH
Heideland 5
24976 Handewitt
Germany

Please keep your proof of postage until the matter is completed.

Refund Procedure

After the returned item reaches us, it will be reviewed for eligibility. We will then notify you whether the refund has been approved.

An approved refund is normally sent to the original payment method. The time required for the funds to appear depends on the bank or payment provider.

Where required by applicable consumer law, the refund may include the standard outbound delivery charge. Optional premium delivery costs or additional services are not necessarily refundable.

Statutory Consumer Rights

Consumers in the European Economic Area may have a statutory right to withdraw from certain online purchases within 14 days. This 30-day policy is an additional commercial return period and does not restrict mandatory statutory rights.